At Swaad Zaika, we take pride in delivering fresh, high-quality Thekua and other traditional snacks to your doorstep. Since our products are perishable food items, we have a specific policy for returns and refunds to ensure fairness and quality control.

1. No Returns on Food Products

• Due to the perishable nature of our products, we do not accept returns once an order has been delivered.

• Please ensure you review your order carefully before confirming your purchase.

2. Damaged, Defective, or Wrong Product

We accept refund/replacement requests only in the following cases:

• The product was damaged during transit.

• The product delivered was incorrect (different from what you ordered).

• The product was expired or stale at the time of delivery (extremely rare, as we dispatch only fresh batches).

3. Refund/Replacement Process

If you receive a damaged or incorrect product:

1. Contact us at support@swaadzaika.com within 24 hours of delivery.

2. Provide your order ID and photos/videos as proof of the issue.

3. Our team will verify and confirm your request.

4. Depending on the case, we will:

   • Issue a refund to your original payment method, OR

   • Arrange for a replacement shipment (where possible).

4. Conditions for Refund Approval

• Claims must be raised within 24 hours of delivery.

• Proof (clear photos or videos) is mandatory.

• Partially consumed products will not be eligible for refunds/replacements.

5. Cancellation Policy

• Orders can be cancelled only before dispatch.

• Once an order has been shipped, cancellation is not possible.

6. Refund Timeline

• Approved refunds will be processed within 5–7 business days.

• Refunds will be credited to the original payment method used.

📬 Contact Us

For any refund or return-related queries, please reach us at:

📧 Email: support@swaadzaika.com